Disgusting! 50+ days and no refund!

50+ days and still I have not been refunded my deposit. I collected the car 9 December 2022 and the deducted the full deposit from my account. After returning the car with a small scratch, they deducted R3000 from the deposit. This is absurd if they want to charge that much for a scratch less then 5mm. It is more then the rental amount!

After calling, emailing and using the WhatsApp chat, I am still unable to get a clear answer on when the remaining amount of the deposit will be refunded and to why the damage charge is so high, or even why damage is deducted seeing that I paid for the super waver package...

So for anyone that reads this. Beware that they might take a long time to finalise any damage and any refunds. Super waver does not cover any damage other then accident, so paint chips or any other damage caused due to the state of South African roads, will not be covered. Also the support and claims department is not helpful at all. The call centre puts you on hold and transfers you around until someone ends the call. Waist of time and airtime when calling the help line.

I would not recommend this company, really expected more from such an international company. Disgusting!