Disdain and incompetence

I booked a vehicle on 23 December 2024 to be picked up on 29 December 2024 from Centurion. The system sent me the booking confirmation email stating that the pickup location is Lanseria Airport (I live in Centurion), as a result I called Hertz the following day to change the pickup location to Centurion and I was told that the Centurion branch doesn't work over weekends and so the pickup date was set to 27 December 2024 @ 14:00 from Centurion.

Today (27 December) I called Hertz to change the pickup to16:00 because I could not pick up the vehicle at 14:00. I got a confirmation email stating that the pickup location has changed from Centurion to Hatfield at 16:00! I then called Hertz and spoke with Claudio, he told me that Centurion branch has been closed since 24 December and this means that I could not have picked up the vehicle from Centurion even if I had not changed the pickup time from 14:00 to 16:00. Claudio blamed the problem on new staff that joined recently. My trip will now be delayed because I've cancelled the booking and can only get a vehicle from another rental company on Monday morning.

Stay away from Hertz by all means. Their apathy is astounding.