TN
Tracey N

1 reviews | Active since Sept 2011

23 Aug 2016, 06:40

Disappointed with the service

<p>I rented a car with Hertz King Shaka Airport more than two weeks ago. Seven days after I had returned the car, I was told my money would be refunded the following day. Then afterI was told the money has been released by their bank (standard bank) and would take an additional 24-48 hours to clear in my FNB account. It's been a week already and it still hasn't cleared in my account. Every time I phone, the manager tells me "oh it hasn't cleared? Let me call the bank and I will call you back shortly" and she NEVER calls me back at all.</p> <p> </p> <p>I'm really disappointed as I held the company in high regard, and have often referred people to use it. Never again!</p>

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Replies (3)
Hertz Rent a Car
Hertz Rent a Car's reply23 Aug 2016, 08:26
Official
Thank you for bringing this matter to our attention. All feedback is much appreciated, as this ensures that the necessary steps are taken to prevent reoccurrence. Should you require any further assistance, please contact us at our customer relations department via email at ********** Kind regards Customer Relations Department.
TN
Tracey N's update25 Aug 2016, 07:29
Reviewer Update

Your response doesn't help me much. You might has keep quiet. I haven't even received a call to follow up my complaint. Shocking!

Hertz Rent a Car
Hertz Rent a Car's reply26 Aug 2016, 10:54
Official

Thank you for your feedback.

Kind regards

Customer Relations Department