Disappointed with Hertz lack of professionalism

Good day,

I had done an online booking in December 2021 for travel @ the end of January 2022 Upon booking online all was fine but once I arrived @ Hertz Rent a Car in PE I was told that I was not allowed to book a vehicle and therefore could not receive the vehicle which was already paid for . The lady @ Hertz could not give a reason as to why I was not allowed to hire a vehicle and said that I should email Hertz Customer Relations to get the information. Also we booked a GROUP G – CMAR VW T-Cross or similar – Auto and was given a Toyota Urban Cruiser which definitely isn’t in the same class even though the lady @ Hertz insisted it was . So basically I paid more for a vehicle that was worth less .. this is ******* I received this reply from Hertz Customer Relations "Unfortunately we have received an alert from another car rental - reason unknown" and nothing further . So how do I get to the bottom of this ? Why cant Hertz furnish me with the information ? I do not hire vehicles regularly and when I do the rental company always holds funds on my credit card , so I don't understand what is going on and why I cant rent vehicles The service from Hertz was appalling and I will not be using their services again. THE REASON FOR MY REVIEW IS THAT I DON'T WANT ANOTHER INNOCENT PERSON TO GET CAUGHT LIKE I DID

Sincerely, Gregory Chetty