day light *******...*****ing from costumers

Firstly if i could give no stars for this rating I would. I rented a car beginning of October from 5th till 10th from OR TAMBO. I found my deal through RENTALCARS.COM and which unfortunately hertz was the cheapest,or so it seemed. I have rented through hertz before and seems like every time it just gets worse and worse. This time I got to the desk,waited in line and the gentleman at the front desk asked me to go downstairs to the parking lot to do my paperwork there as he was alone and was still busy with other costumers..fine,I don't really understand what the point of a front desk is if there is no one there..I went down to the parking lot,again waited in line for over 15 minutes as it seems the costumer before me had a bit of complicated situation. Soon as it was now my turn the guy behind the counter named RICHMOND looked up and said "sorry go join the other queue on the other side,I don't work at front desk so this counter is closed I was just helping this guy".I was shocked!! I said you have looked up several times and seen me standing here why could you not tell me that before,I would not have wasted 15 minutes standing here,and of course in the meantime the other line had 4 people who came in after me so basically I had to go stand at the back of the line...another 20 min. I said its ridiculous and I dont understand why the costumer service in Hertz is such a joke..He packed up his stuff and said "look mam I can be really rude to you now,but I dont want to" wow!! What an answer.Its so disappointing that things seem to go from bad to worse with hertz, Anyway I eventually got the car.Was pretty happy with it and returned it . Mind you at collection the guy even acknowledged that it was prepaid already so he will just put a hold on the card till i return the car and if everything is in order the hold will be removed. I returned the car on 10th. Everything was fine,tank filled as usual and few minutes later I got my invoice on email. 3 days later I got a notification from my bank that and amount of R1391.54 (which is basically the amount I initially paid rental cars.com for the car) was deducted from my card BY Hertz. Also an amount of R166.54 was taken for fuel,how ?When I filled the tank at the airport fuel station?Can it take that amount of fuel to go from upstairs to downstairs? I emailed costumer service and still haven't heard back after several days. This morning I decided to call them as its definitely not a valid charge.The lady on the phone doesn't seem to know really what to say and just seems to be making up reasons for this charge..I explained the car was prepaid and the amount deducted now is basically the same amount I PAID ALREADY before picking up the car. She said yes you paid that to rental cars not to hertz...well I paid for the same car so any confusion is between hertz and rental cars ... Its really frustrating as this is ****************.I have seen several other complaints on here regarding being overcharged by Hertz.Why are they trying to ***** from us? If business is bad,take your losses and go on but dont try make up for your financial losses (probably a result of poor service that people dont use them anymore) by *****ing from us !

The lady then said well maybe you signed up for a waiver for the 5 days at R200 per day?Really? Why would I sign up to rent a car for 5 days for over R3000? I never take the waiver,why would I conveniently have signed for it this time?And plus usually at the counter they would have informed and confirmed with me beforehand and would've been charged from the start,not 3 days later. Again its clear they dont really know so they just try to make up excuses.

Ofcourse she said she would send me the proof that I signed up for it almost an hour ago and I'm still waiting,let me guess,because there is no proof! I really just want my money back .it is ********* what HERTZ is doing and everyone on here should not stop fighting for their money back.