RA
Rheyaad A

1 reviews | Active since Jan 2017

10 Jan 2017, 13:51

Day light *******

<p>We hired a H1 van on October 29 from Hertz Cape Town International Airport, we went to George on holiday. When we arrived in George the vehicle was making a funny sound and we reported it to the george branch. They advised that they would be delivering a replacement vehicle at the hotel. When they arrived at the hotel the driver gave the vehicle and stated that we should not worry they are aware of all the vehicle dents as the previous customer took the vehicle on a joy ride. When we returned the vehicle to cape town they charged us for the dents which the driverer assured us they are aware of. We also forgot a set of tools in the van returned to george and we contacted them about it and they advised that they would return it but they have not even bothered to contact us yet. The after sales service woth regards to queries has been terrible. They keep sending you to different departments with endless no answers. </p>

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Replies (1)
Hertz Rent a Car
Hertz Rent a Car's reply16 Mar 2017, 08:52
Official

Thank you for your feedback.

Please contact us via email at *** with your rental details.

Kind regards
Customer Relations Department.