ZD
Zee D

1 reviews | Active since Feb 2017

14 Feb 2017, 11:16

credit card debited 3 times for 1 fine!

<p>I hired a vehicle from Hertz in July 2016 at JHB.i received an email on the 1/10/16 with an invoice for a traffic fine of R250 - the money was debited from my credit card.</p> <p>However on the 21/09/16, i was debited another R250 - i did not receive an invoice for this,and after making numerous calls & emails,i was emailed an invoice,but the ticket reference numer was exactly the same as the first!I sent another email querying this,and go no reply up until now.</p> <p>Again on the 19/12/16,i was debited another R250.I did not receive an invoice for this debit up until now as well</p> <p> </p> <p>Today is the 14/02/17,and after finally getting through via the hotline,the agent confirmed that all 3 charges was related to the same 1 fine which i receive.He rudely fails to assist me further and asks me to call the fines department and ask them for credits - Is this what you expect from a company like this?I will never use you guys again,nor would i recommend anyone until i am recompensated and satisfied with the outcome.</p>

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Replies (3)
Hertz Rent a Car
Hertz Rent a Car's reply16 Mar 2017, 08:48
Official

Thank you for your feedback.

Please contact us via email at *** with your rental details.

Kind regards
Customer Relations Department.

ZD
Zee D's update23 Jan 2018, 16:38
Reviewer Update
still not sorted out!
Hertz Rent a Car
Hertz Rent a Car's reply24 Jan 2018, 08:24
Official

Thank you for your feedback.

Please contact us via email at *** with your rental details, and note Hello Peter in your subject heading.

Kind regards
Customer Relations Department.