*******ion at Hertz car rental

Below was the response from the manager who doesn't have respect for client and she also good on lying.If your read her response below you can see that Hertz car rental doesn't car about client because the email i sent i copied about six employees from none of them is attending my complain they are taking side .

Johanna Raubenheimer Is not ashamed of lying and I believe if this treatment was for White person shoudl have been attended long time ago,because of my colour Hertz is taking me for granted.How Possible to clean a vehicle it cost R800.00 ?I have cars that I owned and never cost me R800 to clean it,that vehicle i only used it for 2 day and i did was the body before I dropped it only ,because I didn't have a vacuum to clean it and i even told the person who collected a keys from he was fine about it.

It came to my suprise that Johanna Raubenheimer charged me R800 and shes even not ashamed to lie that the car was extremely dirty for the record i have 3 witnesses that accompanied me for the drop off.

Johanna Raubenheimer also charged me R800 for the recovery fee and again she **** by saying she struggled to get the vehicle back,dropped off the vehicle myself .She also charged me different rate of which i signed for R300 per day and she changed it to R600 per day.I even checked the rates for that extra day on the website before the drop off and it was about R400.

Because of her aggressiveness she decided to ***** my money without even call me to try find out if i agree on such amounts.All i want is my money to be paid back if i need to go through my lawyers i will do so and i am not going to stop till i get my money,i will even go through to some media levels to expose this **** from Hertz.

Not replying on a query , will not done by any staff member of Hertz ,unless there is not a valid reason for that . As per my mail to HERTZ NEWS DESK , the internet connection at the Hatfield branch was down for more than 7 days, it was restored yesterday afternoon , therefore I’m sending mail to you now . I was in Tsitsikama , in a mountainous area, without cell phone signal , that is the reason why my staff , could not get hold of me. The CSA charged Recovery fee by accident , but we were on the brink to recover ( with the assistance of the Risk Team ) , then the client came to the branch . He was OVERDUE , we should have charged on that . We left it on recovery. We really battled to get our vehicle back . The vehicle was extremely dirty , therefore we charged a VALET FEE .