1 reviews | Active since Jul 2017
Contract Fee
<p>Hertz false advertising gives you a price without a contract fee and as a result you make a decision based on incorrect information. Given this is charged every time why is it not included in the price? The terms and conditions are vague and make no explicit mention of this fee that is charged every rental. Customer relations was abrupt and ignored me when I asked how to raise my complaint to the ombudsman. They are clearly misleading customers on price. I booked on the Hertz website and there is no mention of this anywhere.</p>
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Please contact us via email at *** with your rental details, and note Hello Peter in your subject heading.
Kind regards
Customer Relations Department.
Thank you for your feedback.
Please contact us via email at *** with your rental details, and note Hello Peter in your subject heading.
Kind regards
Customer Relations Department.
This reply just shows how much respect you give your customers. If you read what I wrote you will see I have already contacted customer relations. Their response was abrupt, vague and unsatisfactory. They also refused to give me details of the ombudsman.
This reply just shows how much respect you give your customers. If you read what I wrote you will see I have already contacted customer relations. Their response was abrupt, vague and unsatisfactory. They also refused to give me details of the ombudsman.