Concerning service

I rented a vehicle and travelled from Kimberley to Hotazel and back. On my return journey, I realised that my fuel level would not be sufficient to reach my destination. As a precaution, I contacted your emergency assistance line to request guidance or support.

I was extremely concerned by the response I received. I was informed that no assistance would be provided for fuel-related issues. When I asked whether I was expected to be left stranded, the consultant responded in a dismissive and unhelpful manner, stating that I had received the vehicle with a full tank and that the situation was entirely my problem.

As a woman travelling alone, this response was not only unprofessional but also deeply concerning from a safety perspective. At no point was any alternative support, advice, or reassurance offered. The lack of empathy and duty of care shown by your representative is unacceptable.

This experience has significantly impacted my perception of your company’s commitment to customer safety and service. No customer should be made to feel abandoned or unsafe, especially when reaching out through an emergency support channel.