Clients BEWARE of Hertz car rental, they will take your deposit

I rented a car from hertz and the service I received when I collected the car at the Hylton hotel was amazing. The stuff members were very helpful and amazing. The problem started 4 days later on the day I was returning the car. I got a call from a guy called Aubrey, apparently from risk, who threatened me and said I should return the car in the next 15 minutes otherwise he will dispatch tracker to track me down, I have never been so afraid in my life. I then rushed to the branch to return the car, and I ended up damaging the car as I was speeding to the branch to return it, fearing that a tracker helicopter might track me down (he called me at 8 o'clock and the car was supposed to be returned at 9 o'clock). I got to the hylton and returned the car. I had taken zero liability insurance to cover any accident I may have. To my surprise hertz never released my holding deposit, they said I was reckless and they will not refund my deposit. I called claims department and I spoke to a lady, I don't recall her name, and she kept on telling me that she DOES NOT CARE about my query and if I want to go to another car rental company, then I should. I am so disappointed in hertz, given the fact that I have been renting with them for years (almost 20 rentals made). It goes to show that they do not care about their customers and can do as they see fit. I will never ever rent with hertz and will never EVER recommend it to anyone because they *****ed me. They don't want to give me my deposit back. My reservation number was 11wjp6. Hertz really disappointed me. Worst company, HANDS DOWN. Hertz employee Aubrey almost ****ed me by scaring me that they will dispatch tracker to track me down and I ended up having an accident, In panic, and now they don't want to refund my deposit even though I took the zero liability insurance AND it was their employee (Aubrey) who scared me and because if him I had an accident.