RL
Riaan L

1 reviews | Active since Jun 2013

06 Jul 2017, 08:15

Claims Department Useless

<p>I rented a car in May, and had a small accident. We are self insured, and Hertz deducted the damage from my account, no problem. I've been trying to get a statement and a proof of payment out of Hertz for almost 2 month now. This is needed by our insurance company to pay back my money. They are un-responsive, and do not get back to me. I've mailed Customer Care multiple times, and they do nothing.</p>

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Replies (2)
Hertz Rent a Car
Hertz Rent a Car's reply06 Jul 2017, 08:34
Official

Thank you for your feedback.

Please contact us via email at *** with your rental details, and note Hello Peter in your subject heading.

Kind regards
Customer Relations Department.

RL
Riaan L's update06 Jul 2017, 08:39
Reviewer Update

I mailed customer relations yesterday, and had no feedback, again.