Charged Twice for Same Service - Worst Customer Care

<p>I rented a Car from Hewrtz Rent A Car in Midrand,Williams Hunt GM.<br />My Cheque Card was debited R7600.00.<br />I returned the Car on the morning of the 31/12/2016.The Car was checked,the Consultant attending me was helpful and professional.<br /><br />I followed up with Hertz on the 04/01/2017 after receiving the invoice for R5925,69,to find out when can I expect the difference.<br />Hertz Debtors,Hertz Customer Relation,Hertz Reservations never responded,instead on the 07/01/2017,they debited an R5925.00.<br /><br />I called Hertz who never responded,i then drove to their Midrand branch and waited from 09:16 -10:32 and there was no one,although Office was open.<br />I was given the Cell Phone number of David who was unfortunately off.<br />I waited at the branch until a Driver came and advised me that he was the only one and no one reported for duty.<br /><br />I then e-mailed Hertz Debtors,Hertz Reservations,Hertz Customer Relations and although the auto response states they will attend e-mails between 08:00 -13:00 on Saturdays,no one bothered to respond nor call.<br /><br />My question is,if Hertz has already debited my account,why debit it twice instead of releasing the difference back into my Account.<br />My Account is now on a minus and this is damaging my profile with the bank.<br />The least Hertz could do was to take the phone,call me and rectify their miscalculation before messing my profile with the bank.<br />They have now debited my Account over R13600,00 instead of R5925.00,and still don't see a reason to respond to my e-mails or call me.</p>