TN
Tracy N

1 reviews | Active since Jan 2013

27 Oct 2017, 13:47

Charged for fuel

I hired a car from Port Elizabeth Airport. On the contract it said I needed to fill the car with petrol and keep slip. On the way to the airport I filled up the car with fuel at a Fuel Station in Heugh Road. When delivering the car the lady who served me wouldnt accept my slip as she said I had to use the fuel station at the airport. At no time was I told that was the case. Upon receiving my final invoice I was billed R116 for fuel. There is no way that this is the amount of fuel needed as the indicator when I delivered the car was full. I sent an email to Hertz and received no response.

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Replies (1)
Hertz Rent a Car
Hertz Rent a Car's reply30 Oct 2017, 09:21
Official

Thank you for your feedback.

Please contact us via email at *** with your rental details, and note Hello Peter in your subject heading.

Kind regards
Customer Relations Department.