1 reviews | Active since May 2017
Broken down Car, I become the service provider. ***
<p>Renting the car from Hertz was totally frustrating, and then after follwing the channels for compaintes, When I called this morning I was told that "we are sorry we have LOTS to deal with",</p> <p> </p> <p>The two different staff memebers I dealt with were VERY professional, and that engagement was fantastic. </p> <p> </p> <p>It is the acutual business that I have a problem with!</p> <p> </p> <p>And this is what transpired:</p> <p>After I collected my car. <br />+-09h30: I parked the car at my client in Potchefstroom. <br />+-12h30: I came out of the meeting the car was DEAD. It would not run start NOR would it jump start.<br />+-13h00 - I was supposed to leave Potchefstroom - and was expected back in the office in JHB at 15h30.<br />+-13h30 - I called Hertz Lanseria office<br />+-13h45 - I received a call from Hertz Klerksdorp about the car<br />+- 15h00 - Klerksdorp Hertz representative arrives to review the car<br />+- 16h30 - The car was deemed unable to start (and nobody was sure why)<br />+- 16h30 Then I was required to take the Hertz representative BACK TO Klerksdorp. This is a 45 KM trip in the WRONG direction, that took about an hour</p> <p>I then had to come BACK from Klerksdorp to JHB. Because it was already dark and potential Traffic at that time, I stopped first for a meal.</p> <p>I left Klerksdorp about 18h00.<br />Travelled back in the dark on the N12 (which is not a safe road)</p> <p>I arrived back at Lanseria about 21h00</p> <p> </p> <p>I lost 5 hours of my time because of this disaster. And, of course, I am still expected to pay for the use of the car.</p>
Thank you for your feedback.
Please contact us via email at *** with your rental details, and note Hello Peter in your subject heading.
Kind regards
Customer Relations Department.
Thank you for your feedback.
Please contact us via email at *** with your rental details, and note Hello Peter in your subject heading.
Kind regards
Customer Relations Department.
I have done this as requested. please note that this is now the second time I am emailing this address. I hope to get this resolved
I have done this as requested. please note that this is now the second time I am emailing this address. I hope to get this resolved
So the final outcome from this problem is a total non customer centric view and selfish company view only.
The email received from them: "With the above said, as an act of good faith, management has agreed to crediting you one day on your next rental with Hertz. Kindly note: The credit can only be processed once the next rental is termed and the payment for the rental is finalised"
So this means, PAY to use us again - for the risk of shocking service again - and AFTER you have paid us, we will give the money back. At least we win as a company, and you can pick up the bank charges.
Thanx for the try, consider your play poorly executed... and I hope to NEVER be in a situation to use Hertz cars again.
So the final outcome from this problem is a total non customer centric view and selfish company view only.
The email received from them: "With the above said, as an act of good faith, management has agreed to crediting you one day on your next rental with Hertz. Kindly note: The credit can only be processed once the next rental is termed and the payment for the rental is finalised"
So this means, PAY to use us again - for the risk of shocking service again - and AFTER you have paid us, we will give the money back. At least we win as a company, and you can pick up the bank charges.
Thanx for the try, consider your play poorly executed... and I hope to NEVER be in a situation to use Hertz cars again.
Dear Mr Van Den Berg,
Thank you for your query.
Kindly be advised that your query has been thoroughly investigated and Hertz has addressed it as high priority.
It is most unfortunate that the resolution offered to you by Hertz is not welcomed.
As per management, we can only offer you the one days compensation as advised in our correspondence to you.
Kind Regards
Dear Mr Van Den Berg,
Thank you for your query.
Kindly be advised that your query has been thoroughly investigated and Hertz has addressed it as high priority.
It is most unfortunate that the resolution offered to you by Hertz is not welcomed.
As per management, we can only offer you the one days compensation as advised in our correspondence to you.
Kind Regards
