JR
Jannie R

1 reviews | Active since Apr 2012

20 Nov 2015, 08:08

Be aware - pre delivery inspection

I rented a vehicle through Hertz Cape Town Int Aiport branch. I was forced to sign the pre delivery inspection documents in the main office, the top page of this document was removed in the main office and I was sent off to take delivery of vehicle.Zero assistance at delivery bay and I took vehicle as is.Never during rental period was I involved in any incident.On return of vehicle, two minor scratches were pointed out to me for which I am now financially liable. Reading through Hello Peter report - this seems to be a common trend at the Cape Town Int branch. Lessons learned: 1)As a loyal Hertz customer over the last 5 years,they will not see me again.They might have earned an easy R1750 for so-called \repairs"on my rental but will loose on the long run - by chasing away good customers .2)Never ever"

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Replies (1)
Hertz Rent a Car
Hertz Rent a Car's reply25 Nov 2015, 11:23
Official
Hello Pauli R,

Thank you for bringing this to our attention.

All feedback is much appreciated, as this ensures that the necessary steps are taken to prevent reoccurrence.

Kind regards

Customer Relations Department.