mj
melissa-sue jordaan

1 reviews | Active since Jun 2012

03 Apr 2017, 09:07

Bad service, inconvenience customers

<p>I rented a vehicle fro Hertz at Ushaka International, i was given a invoice for R3300.00 and i was told my deposit of R1450.00 wil be refunded, my card was swiped twice and because my in contact is not working i did not get the two notifications, i was charged two amounts by Hertz which has left my bank account in a mess as i made sure to have the amount given.</p> <p> </p> <p>i have made calls for three days and i have had no response from Hertz, inconveniencing me, my time, my airtime and my bank account now left in a mess. Hertz is not refunding my money and no one is interested in assisting me with this matter which was due to their incompetencies. Hertz customer service is pathetic and i will never do nussiness with them again. i will make sure i make my bad experience known to others. still up until today 03.04.2017 i have had no feedback and my booking was the weekend of the 18.03.2017. </p> <p> </p> <p>as e result of this incident i have now made my future booking for the Easter weekend with Budget.</p>

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Replies (1)
Hertz Rent a Car
Hertz Rent a Car's reply03 Apr 2017, 13:43
Official

Thank you for your feedback.

Please contact us via email at *** with your rental details, and note Hello Peter in your subject heading.

Kind regards
Customer Relations Department.