Bad Service

I Had bad experience ever through Hertz Rent a car Sandon

Hired a VW Kombi on the 26th of Nov, a deposit of R6800 was deducted plus R3200 for the rental while still enjoying the drive then received an alert about a water coolant being low, we immediately stope at the gas station to get assistance, only to find out that there was coolant system was leaking and the car had to be towed .

that happened on Sunday, called Hertz for assistance, filled in a detailed report and I was told that someone will in touch on Monday... a week passed y and did not hear a thing from Hertz, 5 days later i called them wanting to find out about my refund, and i was referred to the manager who was incharge and she advised me that they are are waiting for the report from VW and will be in touch with me on Monday..to my surprise the very same Friday late in the afternoon a deduction of R1000 was taken from my credit card, no notification done , Monday came came still no call recived from them, everyweek a transaction was done on my credit card, by the 18th of Decemer R2350 extra has been taken from credit card, still no clarity or call received from Hertz,..only on the 21st of December i received an email notification with an invoice from VW with the total amount of R6200 stating that the radiator was damaged and needed to be replaced.

Im still left with an answered question as to why did I have to pay R10 000, and what guarantee that Im the one who has caused the damaged, as we have never hit any object on the road, more so when we collected the car it a had a dent in front next to the radiator.

I am very dissatisfied by the service received from Hertz, the vehicle released to us was not properly inspected properly and was not fit for travel .