Bad Communication and Non-Transparent

I hired a vehicle from Hertz with unlimited mileage to travel from Cape Town International Airport back to Pretoria. Upon collection of the vehicle paid the charge for the vehicle with unlimited mileage, plus a holding deposit for insurance purposes in the case of any damage.

Weeks have passed and I had not received my holding deposit back.

I then called into Hertz to find out what the hold up was with regards to my refund of my deposit.

The lady who assisted me said I forfeited my refunded because:

1.Unlimited kilometres are a precondition for using the vehicle for 3 days or more (Which was never communicated to me upon collection of the vehicle and that is not stated in the contract).

2.Having used the vehicle for a single day they charged a certain rate per kilometre travelled which they deducted from the holding deposit (Also not communicated with me upon pick up).

The invoices I received from Hertz in the days following the drop off of the vehicle at the Hertz branch in Hatfield, never once indicated that an amount of R4608 would be deducted off the deposit. The only amount which was clearly indicated was the deduction of the Sanral eToll charge which was an amount of R48.91.

I am quite upset at the bad communication and non-transparency from Hertz about the services being rendered. And quite honestly their explanation is still leaving me with a bunch of questions I feel are unanswered.