APPALLING **************

Booked a car online and paid a reservation as well as submit all documents as required. I was appalled upon collecting the to be informed that “ we do not cater for Zimbabwean passport holders” - this is despite me proving that I am a South African permanent resident since 2003.

As a business surely you can do much better at respecting people’s time. Put all this on your website/ public policies and reject the applications upfront.