Answers please... Some One | Any One

<p>Getting through to someone at the accounts or finance departments on ********** is impossible.</p> <p>Was transferred then kept on hold for far to long, called back and was transferred yet again only to be kept on hold then getting a voicemail box.</p> <p> </p> <p>Firstly we have paid our deposit on our rental car for Jan and Feb however have not received our refund on the deposit for Dec 2016 as yet. Received no feedback from anyone about when this will be received.</p> <p>Secondly it makes no sense to have to pay a deposit EVERY month and then be refunded the same deposit the next month... Would it not make more sense for you to keep the original deposit and just follow up with us as to the extention or state of affairs with the car???</p> <p>This backwards and forwards of paying and refunding deposits is tedious to say the least.</p> <p>Could I please get feedback from someone urgently.</p> <p>No 830614.</p> <p> </p> <p>Thank you.</p>