Absolutely Terrible

<p>The worst car rental experience I have ever had so far. We booked our car at Windhoek Airport at 11:00, we were there a few minutes before to fill in the documents and finish all paperwork. Then we were advised, that our car is not ready yet, we will have to wait about 20 mins. We said all right, that is not a problem. Well, the 20 mins became 2 hours... because of this we were late from our appointment.</p> <p> </p> <p>The condition of the car was simply surprising as into the 2nd-3rd day, it turned out that each and every single tyre is different size hence we got the continuous message on the car about the tyre pressure. After this, it was not surprising, that we got a tyre puncture. We thought no problem, as we had insurance on the tyres, we purchased a new one as we were told that we will be refunded. This happened about 3 weeks ago and after several e-e-mails/phone calls and visitng the office, I still have not seen a cent from them. When I got through to someone at the claims department, I was told, that the dispute has not even been logged by Hertz in Windhoek although they took the original receipt.</p> <p>I am still trying to call and follow up via e-mail, and of course no response...</p> <p>I would advise to choose any other car rental than Hertz to save you trouble.</p> <p> </p> <p> </p>