3rd Party Claims - Shocking!

One of Hertz's clients bumped into us which resulted in the 3rd party insurance from Hertz getting involved. After sending them all needed documentation, as well as 2 separate quotes to get our vehicle fixed, they sent a settlement letter of R7000 less than our cheapest quote we got. After a lot of back and forth, they sent the last settlement letter which was R3000 less than our cheapest quote. They claimed this amount they got from another company's quote which was based on our quote we sent, but when asked if their company uses original parts to fix damages, and not second hand (our vehicle is still under warranty) they couldn't or didn't want to answer. They also pay the quote, less VAT. The settlement letter we received was also 2 days backdated, which could lead to serious issues as they only allow for 14 days to accept their settlement. The lady even said to take legal action if we are not happy. Basically it comes down to Hertz clients causing accidents, and not agreeing to pay in full for the damages, even after all the necessary steps were taken. Such shocking service!!!