1 Month no feedback no reply and still a hold on my credit card!!!!

Its meen exactly 1 month and hetz still has not released the 15k hold which is ridiculous to start with! Countless mails sent Chats that as soon as my money is mentioned runs dry, never ever will i use this **** poor company. I have used avis multiple times and any issues gets solved with a mail or in app, these amateurs cant even reply on a mail! @hertz go and rent a car from avis and see what real service is all about. Its a shame to have companies like yours in SA being part of the problem.