🚨🚨 CONSUMER WARNING — HEROCURE / THERONIX 🚨🚨

🚨🚨 CONSUMER WARNING — HEROCURE / THERONIX 🚨🚨

PLEASE READ BEFORE HANDING OVER YOUR MONEY.

I am posting this because I have now spent almost a MONTH trying to get back R1,700 that I paid for goods that were NEVER delivered.

This is not hearsay.

This is MY transaction. MY proof of payment. MY WhatsApps. MY bank case. MY experience.

And I have kept the receipts.

I paid R1,700 for an order. I was told the order would be shipped. It was never delivered. I repeatedly asked for tracking. I repeatedly chased for updates. Then came courier excuses. Then lost-stock excuses. Then banking excuses.

Eventually I cancelled the order and asked for my money back.

And somehow getting a simple R1,700 refund turned into weeks of absolute chaos.

At one stage I was told:

❗ “If you dont want to withdraw the report unfortunately we will not be able to refund you.”

I was also told:

❗ “Renaming the website and creating a new account takes 2 days.”

And:

❗ “You can go to the Police or do whatever nothing will happen…”

And later:

❗ “Yes 100% I’m the one paying you.”

Well...

I am STILL waiting.

R1,700 PAID. NO GOODS. REFUND REQUESTED. NO REFUND RECEIVED FROM HEROCURE.

What makes this even more concerning to me is my previous experience with THERONIX.

Theronix ultimately REFUNDED me.

Based on the contact information, conversations and information shared with me during these dealings, I believe HeroCure may be connected to the same operation/persons previously associated with Theronix.

I am documenting that suspected connection publicly so that other customers can compare it with their own records.

I am not claiming that every business relationship, identity or alias has been independently verified by me.

Names/aliases that have arisen in information connected with my dealings include:

Flex Gomez Alexander Monré Raylene

If any of these names have appeared in YOUR dealings with HeroCure or Theronix, please keep your evidence.

And here's where the banking excuse becomes particularly interesting.

CAPITEC CONFIRMED TO ME IN WRITING:

✅ Case ***0 was opened on 14 August 2026. ✅ It was CLOSED on 21 August 2026. ✅ The case was NOT withdrawn or cancelled. ✅ Capitec sent a chase/recovery request to FNB regarding my R1,700 payment. ✅ FNB responded that the original funds had already been utilised. ✅ The recovery claim was declined. ✅ There is NO ACTIVE ***** CASE recorded against this case. ✅ There is NO ACTIVE RECOVERY REQUEST. ✅ There is NO ACTIVE HOLD recorded against the case. ✅ There is NO PENDING INVESTIGATION. ✅ Capitec advised that NO FURTHER DOCUMENTATION is currently required from me.

Yet I still don't have my R1,700.

So at this point I am DONE listening to excuses.

I paid. You didn't deliver. I cancelled. I requested my refund. I comp**** with the banking requests made of me. I still have no money.

Publicly listed/contact details associated with my dealings include:

HEROCURE 📱 *** 📧 *** 🌐 herocure.co.za

THERONIX 📱 *** 📧 *** 📧 *** 📧 *** 📧 *** 📧 *** 📧 *** 📧 *** 🌐 theronix.co.za

⚠️ IF YOU HAVE DEALT WITH HEROCURE OR THERONIX AND EXPERIENCED SOMETHING SIMILAR:

KEEP EVERYTHING.

Keep your WhatsApps. Keep your proof of payment. Keep your invoices. Keep your emails. Keep order confirmations. Keep courier tracking. Keep bank correspondence. Keep screenshots before websites, phone numbers or trading names change.

If you genuinely suffered a loss, report YOUR OWN experience to your bank, the relevant consumer authorities and SAPS where appropriate.

I am NOT asking anyone to threaten, harass or abuse anybody.

I am asking consumers to protect themselves, preserve their evidence and come forward through the proper channels if they have genuinely experienced the same thing.

And to HeroCure:

You have spent almost a month explaining why you supposedly cannot return R1,700.

Returning the money would have taken minutes.

You promised to refund me.

You told me you were “100%” paying me.

So refund me.

Until the R1,700 actually reflects in my account, I will continue documenting MY experience and preserving every piece of evidence.

R1,700 PAID. NO GOODS RECEIVED. REFUND REQUESTED. HEROCURE STILL HAS NOT REFUNDED ME.

If/when I receive my full refund, I will update this post accordingly.

PLEASE SHARE SO OTHER CONSUMERS CAN MAKE AN INFORMED DECISION.

#HeroCure #Theronix #ConsumerWarning #ConsumerAlert #SouthAfrica #CapeTown #ConsumerRights #OnlineShopping #BuyerBeware #Refund #OnlineShoppingSA