Shocking Customer Support

<p>We bought two KIC items cash but first the one item failed with a compressor issue. It then took over a months for Herm**** Meubels to organsie a loan and over 3 months before they replaced but with a different make and model. The second large chest freezer was reported over 2 months ago and KIC called back saying they were issueing refund to herm**** meubels but still nothing from them even after repeated conversations with there shop worker and just getting fobbed off.</p> <p> </p> <p>I am now raising my concerns with KIC directly as well as this forum as do not want anyone else to have to go through the same hassle and headache.</p>