Based on recent customer reviews, Hereford Group is praised for friendly, knowledgeable personal advisors who guide clients through life cover, investment and holistic financial planning with genuine care. Long standing clients highlight a decade of trusted, easily accessible service, while advisors and staff describe a family style culture, strong mentorship and senior leadership guidance across offices such as Umhlanga. Named advisors like Gerhard receive particular thanks for making the journey seamless. The main frustration raised involves a representative not replying to emails, calls or WhatsApp messages when appointments were requested.
Replied to 100% of negative reviews
Reply time on negative reviews: 132h 16m
TrustIndex
7.3
Ranking
#52
in Financial Services
Reply Time
897h 31m
NPS Score
77
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 132h 16m
Oct '25 - Sep '26
Frequently Asked Questions About Hereford Group
What do customers say about Hereford Group?
Based on recent customer reviews, Hereford Group is praised for friendly, knowledgeable personal advisors who guide clients through life cover, investment and holistic financial planning with genuine care. Long standing clients highlight a decade of trusted, easily accessible service, while advisors and staff describe a family style culture, strong mentorship and senior leadership guidance across offices such as Umhlanga. Named advisors like Gerhard receive particular thanks for making the journey seamless. The main frustration raised involves a representative not replying to emails, calls or WhatsApp messages when appointments were requested.
Is Hereford Group trustworthy?
Hereford Group has a TrustIndex of 7.3 out of 10 on Hellopeter, based on 26 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 132 hours 16 min. Hellopeter has tracked Hereford Group across 35 total reviews. How is the TrustIndex calculated? →
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2026
I have worked there for 8 months now, and everyone is super helpful and friendly
I have worked there for 8 months now, and everyone is super helpful and friendly. There is a great mentorship program and every mentor is willing to help. It's a great place to work and everyone cares about their clients which is nice to see.
1 reviews | Active since Apr 2026
I have worked there for 8 months now, and everyone is super helpful and friendly
I have worked there for 8 months now, and everyone is super helpful and friendly. There is a great mentorship program and every mentor is willing to help. It's a great place to work and everyone cares about their clients which is nice to see.
1 reviews | Active since Apr 2026
My life and investment journey with Hereford group has been seamless and stress-free
My life and investment journey with Hereford group has been seamless and stress-free. My experience with Gerhard has been nothing short of fun and informative. He was able to provide me with the security and confidence to secure myself and my future while building a client relationship that will continue to blossom as my journey progresses. I look forward to seeing how my path develops with Gerrie to guide me through.
1 reviews | Active since Apr 2026
My life and investment journey with Hereford group has been seamless and stress-free
My life and investment journey with Hereford group has been seamless and stress-free. My experience with Gerhard has been nothing short of fun and informative. He was able to provide me with the security and confidence to secure myself and my future while building a client relationship that will continue to blossom as my journey progresses. I look forward to seeing how my path develops with Gerrie to guide me through.