KK
Khanyie K
1 reviews | Active since Aug 2019
15 Jul 2020, 10:40
WORST SERVICE EVER
I'm very disappointed with the service I've received from Herbalife. I placed an order on the 22 of June, till today I have not received my order or any form of communication from the company after I have made numerous attempt to contact them. Apperently my order was "lost" as per their courier service. The courier service has told me they have requested for a replacement order from Herbalife and I should follow up with them, till today NOTHING. I've paid for my order and it seems like Herbalife has taken my money and don't care what happens thereafter. I'm so annoyed right now. I just want my money back. There is nothing I hate than bad service.
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Herbalife South Africa's replyOfficial
15 Jul 2020, 16:40Dear Khanyie,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply15 Jul 2020, 16:40
Official
Dear Khanyie,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service