Worst ever service from Herbalife

Very disappointed in their service. I placed a order on 31 Aug 2022. I payed through the online portal option. Something went wrong and I didn't recieve a order number. The money was taken from my bank account and processed on their side. I never received the order. Went through their customer service and nothing came of my complaint. The person I usually deal with, the supervisor just said : sorry i know its bad. It happened to me as well. Hopefully you will recieve your order eventually ". It was for R1600. Just because there was no order number through a error on their side they refuse to help me