Whom are these agents supposed to be supporting

I have called Herbalife Call Centre 5 times already this morning; and the reasons is that I am being sent from pillar to post and the agents will hang up while you are seeking assistance. In fact with the whole lot of them, they put you on hold unnecessarily which is even more frustrating! They provide conflicting advise and are really not service oriented. These people are stationed there, waiting for our calls so they can be of service to us. Not to be rude and condescending. I am hoping that I am not writing this email in vain and that the management will really look into improving the behavior and performance of your staff, this is appalling. As i write this email, I am on hold for 10 min with Sindiswa - it could be a genuine reason so at least let me know what you are going to do; and I will not be surprised if the call ends with a click while I am on hold, which will require me to dial in for the 6th time because I have all the time and money in the world to keep dialing this number. Please listen to the call I had with Sibongile! Oh by the way, Sindiswa hung up! Let them know that I am not giving up, I will call until I get assistance!