MH
Musa H
1 reviews | Active since Jul 2020
18 Jul 2020, 09:18
What is going on with Herbalife, get it together!!
I ordered a tea, shake and multifibre on the 7th of June 2020, I only received the tea and multifibre. Until now, the 18th of July, I still have not received my shake, and dawn wing says they did not even receive the package and it's not tracking but Herbalife states it has been shipped. What kind of nonsense is that. You can't even call the call centres because they are closed and you can log as man complaints as you want, none of them will be answered. I'm fed up now, how am I supposed to have the healthy breakfast and complete the 21 day challenge when they don't deliver the breakfast in the first place.
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Herbalife South Africa's replyOfficial
20 Jul 2020, 15:36Dear Musa,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply20 Jul 2020, 15:36
Official
Dear Musa,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service