Waiting for order for 6 weeks

I am a customer and the member that I ordered from is still trying to recruit me. I thought let me first try out the product before I join.

Thats was on July 3 2020 when he placed my order. I opted to pick it up at the Cape Town distribution centre because I didnt want to wait for a courier as they do have issues sometimes.

When i got to the centre on my off day, the security guard told me it was closes. Later found out it had closed due to covid and that orders would be delivered by a courier. I understood their position and waited.

A week went by then I got a call from Janine Arendse to confirm my address, I thought finally its coming as I was told it would take 2-3 days to reach me.

The time frame quoted quickly went by and still no products were delivered.

I reached out to the herbalife member that I ordered from, he sent Janine an email, he shared her email address and also logged a complaint. After a week it was still quiet no communication whatsoever.

Two weeks later Janine sent me an email woth a courier slip with someones else's name but order number associated with it. The slipped confirmed that my order was delivered to Stellenbosch. She quickly called and told me to ignore the email sue sent me.

I work for Amazon so I know how couriers operate, they work on information provides by tue customer and in this case the customer is Herbalife. They provided the courier with the incorrect details for my order and now I am inconvenienced. Janine did not even have the decency to admit that they made a mistake, but I accepted the apology she gave me for my late order and continued to patiently wait. Another week went by and I got another call from a Mr Jacobs on this number ‭***‬ he once again apologised and told me my order had been lost by the courier and that he has placed a new order. I asked him for the new order number he could not provide that to me but assured me that my order would arrive by Friday that week. He told me if it didn't arrive, I should callback and ask for him. I called the next Monday and Advised him that my order had not arrived. He said he didn't know why my order didn't ‭***‬ South Africa arrive and that there is bothing he can do. I asked him for the tracking information so that I can stop calling and just track my order, he advised that all that info is with the courier (thats a lie if I might add) he went on to say, they use a private courier and can’t give out that information. That day I had just got off work and I didn't have the energy to go back and fourth so I left it at that.

It is now 6 weeks later. Its been a very disappointing experience as I was excited the day I placed my order but to today I regret it and I don’t think I will ever do business with Herbalife again.

I do want the product or my money though still.