UNPROFESSIONAL and Refund refused

I placed an order with a rep on the 25th of the month. She made promises first being that people usually get their products withing 2 days. So I thought this was good as I'd have them by the end of the week and start today.

Well, the Wednesday I simply enquire when I could expect the products and the meal plan, she says as soon as SHE has ordered the products, she was waiting for another person's money to clear so that she could order them together.

Thursday evening, no email, no notification that the products have been ordered I message her. She says, she has ordered the products but she doesn't have a tracking number for me!? But she had not emailed the meal plan, she says she will still. Today I still have no meal plan.

The next day I try to find out more from herbalife, no email no customer care number just a warehouse no for members. So with some research and find that Fedex is their courier and you can track it using the order number. Apparently she doesnt know any of this and when asked for the order number another excuse! So I leave it. The weekend passes and still no contact from her with the order number or from a courier!

I message to cancel as I have no proof that she's ordered, no tracking or product order number, am I just supposed to blindly trust her!??? She sends me a nasty voice message saying, I'm simply impatient, I will get my products in a few days and that she's in no way unprofessional! If you don't keep to youre word in business, you are unprofessional! So looks like we may have a fight on our hands to get our money refunded!