NB
Nokuthula B
1 reviews | Active since Mar 2019
07 Mar 2019, 17:53
Unacceptable service
Placed an order on 23 February : 6P ********** 8, today is 7 March I still have not received my order. Have Called Dawn wing Durban Office spoken to the Manager Deshan who was very rude and highly ***********. Spoken to Herbalife given a reference number: ********** 79 still no delivery after numerous calls, being put on hold for a long time still no resolve to the situation. Spoke to Mandisa who promised delivery on the 7th - still waiting Worst service I have ever experienced if they can’t deliver I want my money back. The only way to get any recourse from these company is to go to the media.
Helpful (0)
Replies (2)0
Replies (2)
Herbalife South Africa's replyOfficial
08 Mar 2019, 10:03Good day Nokuthula,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply08 Mar 2019, 10:03
Official
Good day Nokuthula,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's replyOfficial
08 Mar 2019, 14:37Dear Nokuthula ,
Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply08 Mar 2019, 14:37
Official
Dear Nokuthula ,
Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service