They don't care about their customers

I honestly don't know what else to do. I have been a raving fan of Herbalife since 2013,I've never had any issues with the products. I unfortunately had a reaction to the skin products, I raised the issue in November to claim the 30 day money back guarantee. I spoke to a consultant at the beginning of January and she advised that I will receive my refund in 21 working days. To date I have not received the refund and I've been battling to get feedback from the online support channels. This is my last resort to get a resolution to my query. I never thought I'd get this type of service from Herbalife. I am beyond disappointed.