1 reviews | Active since Jun 2017

02 Jun 2017, 17:21

Terrible service at Herbalife Woodmead, JHB

<p>I got to the herbalife in woodmead just 5min before 5pm and placed my order at the counter and after that their system was hanging and I was told that have already closed and can't assist me. That's so unprofessional. I drove all the way for all the way for nothing. The guys there did not even try and find out why the system was hanging. I am upset and disappointed at the terrible service.</p>

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Replies (4)
Herbalife South Africa
Herbalife South Africa's reply05 Jun 2017, 08:45
Official

Good day Sande,

Thank you for bringing this under our attention.

We wish to apologise for the inconvenience this incident has caused you.

The complaint has been escalated for further investigation.

We trust that you remain a valued customer of Herbalife.

Kind Regards,

Herbalife Customer Service

Herbalife South Africa
Herbalife South Africa's reply05 Jun 2017, 08:46
Official

Good day Sande,

Thank you for bringing this under our attention.

We wish to apologise for the inconvenience this incident has caused you.

The complaint has been escalated for further investigation.

We trust that you remain a valued customer of Herbalife.

Kind Regards,

Herbalife Customer Service

Herbalife South Africa
Herbalife South Africa's reply05 Jun 2017, 13:59
Official

Dear Sande,

Herbalife International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.

Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.

Herbalife International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.

Kind Regards,

Herbalife Customer Service

Herbalife South Africa
Herbalife South Africa's reply05 Jun 2017, 13:59
Official

Dear Sande,

Herbalife International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.

Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.

Herbalife International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.

Kind Regards,

Herbalife Customer Service