NM
Ntando M

1 reviews | Active since Sept 2010

08 Feb 2016, 23:15

Shipping Nightmare

I placed an order ( 6P***5) on 27 January 2016 and paid for shipment. Normally I'd receive my order within 3 working days. I've called Herbalife several times enquiring about my order and finally on Thursday I was told to call Dawn Wing to track my parcel. I don't understand why I'm the one who's supposed to call Dawn Wing when I paid my money to Herbalife. Anyway, I called Dawn Wing and I was told that my order arrived in PE on Monday 01/02/16 and will only be delivered to me on 05/02/16 because they only service my area on Fridays!!! Huh??? So my order would stay in their warehouse or God knows where for the whole week and be delivered to me on Friday??? I prayed for the Lord to give me patience as I waited. The ****** Friday has come and gone and still no parcel!!!! <br> What am I to doooo???? Herbalife get reliable people to ship to your clients and have your call centre track the parcels on your client's behalf, that's what is called customer service or else you'll sit with a lot of unhappy me's!!! PlEASE GET MY PARCEL DELIVERED ASAP!

0
Replies (1)
Herbalife South Africa
Herbalife South Africa's reply09 Feb 2016, 12:34
Official
Hello Zamantando,

We wish to apologise for the inconvenience this incident has caused you.

Thank you for bringing this under our attention.The complaint has been escalated to the Member Services for further investigation.

Feedback will be given to you shortly.

We trust that you remain a valued customer of Herbalife.

Kind Regards,
Herbalife Customer Service