Request investigation on the payment made 31 July 2023

Item: Herbalife South Africa
Rating: 1
Author: NOMPUMELELO M

Hello, my membership number is 46Y***. I made online purchases 31 July 2023, paid with my tymebank card via EFT, payment amount, reference and order number respectively R1 175.08, *** and 6P***6.

The amount mentioned above was taken into account on that day. Herbalife kept saying that they didn’t not receive payment while tymebank said the amount was successfully paid to FNB account no ***, HERBALIFE INTER RSA.

I pleased Herbalife headquarters to do investigation regarding this transaction. I logged lot of queries with my supervisor online regarding this matter and I called Herbalife several times but they didn’t want to help me.

Today I made another call at 9:24 but rude consultant cut my call.

Helpful (0)

Replies (2)

Herbalife South Africa's replyOfficial

08 Sept 2023, 10:52

Dear Nompumelelo,

Kindly note that a Senior Member Service Representative will be in contact with you to follow up on your Inquiry.

We wish to apologise for the inconvenience this incident has caused you and we trust that you remain a valued Member of Herbalife.

Kind Regards,
Herbalife Customer Service

Herbalife South Africa's reply08 Sept 2023, 10:52

Official

NOMPUMELELO M's updateReviewer Update

08 Sept 2023, 13:06

Thanks Nwabisa, I really appreciate your support. I waiting for my order

NOMPUMELELO M's update08 Sept 2023, 13:06

Reviewer Update

Thanks Nwabisa, I really appreciate your support. I waiting for my order