Received incomplete orders (FOR WHICH I PAID) and they don't give me that outstanding products

Conclusion: You are only a member at Herbalife, you are the least and you don't matter and they don't go out of their way to help you. Story: On the 15th of July 2020 I placed an order and received that order, that was incomplete, on the 20th of July 2020. I immediately called member services but they were struggling with technical difficulties so I could't reach them. I immediately asked my sponsor, Jaco Pretorius what to do. He said I must create an inquiry on the website with member services. After 2 weeks of no feedback, I again created an inquiry. Almost a month later, on the 6th of August 2020, I still haven't received any feedback. I called again and the next day I received feedback on my inquiry saying that my products are shipped (and normally I then receive it a week after it is shipped). Until today I haven't received it. In the meantime I placed another order and also received it incomplete. I received that incomplete order on 12 August 2020. Again created an inquiry on the website saying that my order is incomplete. Today, after calling the 3rd time (1st time 6 August for the first order, 2nd time they cut me off), the only feedback I received is that the products outstanding for the first order are out of stock and for the 2nd order I received a replacement order number. The first time I called I also received a replacement order nr but that was canceled by Herbalife for some reason only they can tell. My working hours are not only from 8h - 17h so it is very difficult for me to call regularly to check up on the especially after I created inquiries on their website which is available for that type of things. I also asked my sponsor for help but he said only me can call them. I asked his sponser, Rayhanna and emailed Shawn Lewis as well. Rayhanna said I must call them and I didn't received any feedback from Shawn. When I spoke to the consultants today I asked them to please escalate my complaint to management and also that they give me feedback on that and they said management won't get back to me. Don't expect any communication from them, no matter if it is the only thing you ask