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nicolaw N

1 reviews | Active since Aug 2016

25 Nov 2016, 08:05

Quick to take your money but not quick to give it back

<p>Herbalife has (for the SECOND TIME) taken an anauthorised debit off my account. I have been trying to dispute it for 2 weeks, but if anyone has tried to call their Jhb number you will know that nobody ever answers the phone.</p> <p>I have spent collectively over the last 2 weeks at least two hours on the phone holding and listening to hold music! Last week when I finally got a mail through to someone, I was basically told I have to wait until they are finished with some or other "extravaganza" on - a clear indication that customer service is not particularly high on their priorities.</p> <p>I have since sent emails, called, and pretty much tried everything to get someone to help, and nothing. I enjoyed using the Herbalife product when I was, but I can assure you that I will on principle never use or recommend Herbalife products again! </p>

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Replies (2)
Herbalife South Africa
Herbalife South Africa's reply25 Nov 2016, 09:09
Official

Good day Nicola ,

Thank you for bringing this under our attention.

We wish to apologise for the inconvenience this incident has caused you.

The complaint has been escalated to Member Services for further investigation.

Your kind consideration to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com with your membership number, is called upon.

We trust that you remain a valued customer of Herbalife.

Kind Regards,

Herbalife Customer Service

Herbalife South Africa
Herbalife South Africa's reply28 Nov 2016, 10:38
Official

Good day Nicola ,

After investigation, Kim has emailed our findings on Friday 25 November 2016 to you.

We trust that all is in order and you remain a valued customer of Herbalife.

Kind Regards,

Herbalife Customer Service