Hellopeter
Share Your Experience
AK
Aletta K

1 reviews | Active since Jun 2020

30 Jun 2020, 12:23

Poorest Customer Service Ever Experienced.

As a new Herbalife member, I couldn't be more appalled by their customer service. Not even Covid-19 can excuse such poor service. I ordered 2 bottles of Thermo Complete on 27 April (Order Number 6P***9) for collection once lockdown is eased only to find out that their Port Elizabeth branch is closed. Why have the collection option on your website if you are not going to open up your collection points? I had to reorder and pay a R47 by EFT for the shortfall between collection and courier delivery. Order Number 6P***1 was placed on 20 May and payment was made same-day via EFT. This payment was never allocated and the order still reflects as 95% paid. I queried the allocation of the payment on their online portal and uploaded the proof of payment. I have been issued with reference numbers for my queries but no feedback (Inquiry ID's - ZA***, ZA*** & ZA ***). Seriously, how difficult can it be to allocate a R47? At this stage, I just want a full refund and my membership cancelled. I cannot afford to have my blood pressure raised by such incompetence. No e-mail addreses, no call centre. Seriously Herbalife.

0
Replies (4)
Herbalife South Africa
Herbalife South Africa's reply30 Jun 2020, 21:44
Official
Dear Aletta,

Thank you for bringing this under our attention.

We wish to apologise for the inconvenience this incident has caused you.

The complaint has been escalated for further investigation and you will be contacted.

Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.

Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon. 

We trust that you remain a valued Member of Herbalife Nutrition.

Kind Regards,

Herbalife Nutrition Customer Service

AK
Aletta K's update26 Aug 2020, 20:49
Reviewer Update
It's already the 26th of August and I'm still waiting to be contacted. I see my order has been cancelled so how do i go about getting my refund now because your call centre is a mess. Can someone please contact me for real ?
Herbalife South Africa
Herbalife South Africa's reply27 Aug 2020, 17:25
Official
Dear Aletta, 

Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.

Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon. 

Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.

Kind Regards,

Herbalife Nutrition Customer Service

AK
Aletta K's update27 Aug 2020, 18:00
Reviewer Update
Your comment above is not true. I've logged several queries via MyHerbalife.com with no response to date. I was only issued with a bunch of automated reference numbers, no follow up from your side. This is the reason for me posting my dissatisfaction with your company here.