Poor service, im still waiting for my refund

<p> </p> <p>To whom it may concern</p> <p>on the 22-08-2016 i duplicated my orders due to an *********** person i spoke to in the customer support centre, who told me the 1st payment did not go through and i should try again , i ended up duplicating my orders, now im eperiencing issues with getting refunded , i had to followup from the 22'nd till the 25'th by calling the call centre to sort this duplication , was assitsted by Adele who tried to be helpful and eventually gave up on this query , she escalated this matter to her supervisor who new very little on this query and almost turned back without my order , i eventually managed to pikup my order on the 25-08-2016, and i was advised by the supervisor i fogort her name that i will be contacted when my other order has been refunded , its been 3 weeks and im still waiting , im beyond the word dissapointed i mean how difficult can it be to refund a person , the way the entire incident has been handled is very unprofessional and unsatisfactory, it could have been handled way better and more professionally , i need you to help sort out this query please and refund me as soon as possible </p>