CS
Colile S
1 reviews | Active since May 2020
13 May 2020, 20:25
POOR SERVICE
I placed an order weeks ago.. I'm a herbalife distributor and my orders were not processed until today. And I have customers they want their products because it has been long. I tried enquiring online but they didn't respond then I called them but the consultant said I should hold and she will assist me. I waited for more than 50 minutes until they ended my call until today. And I was suppose to move from 25% to 35% but they didn't help
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Replies (4)0
Replies (4)
Herbalife South Africa's replyOfficial
14 May 2020, 11:14Good day Collie,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply14 May 2020, 11:14
Official
Good day Collie,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
CS
Colile S's updateReviewer Update
14 May 2020, 14:27They said I should attach proof of payment I did try but your website is giving me problems
CS
Colile S's update14 May 2020, 14:27
Reviewer Update
They said I should attach proof of payment I did try but your website is giving me problems
Herbalife South Africa's replyOfficial
14 May 2020, 17:09Dear Colile,
Please keep trying, it may be a technical issue.
Please keep trying, it may be a technical issue.
Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply14 May 2020, 17:09
Official
Dear Colile,
Please keep trying, it may be a technical issue.
Please keep trying, it may be a technical issue.
Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service
CS
Colile S's updateReviewer Update
15 May 2020, 02:24I did that weeks ago.. I also tried the online support and calling
CS
Colile S's update15 May 2020, 02:24
Reviewer Update
I did that weeks ago.. I also tried the online support and calling