PM
Pauline M
1 reviews | Active since Oct 2020
23 Oct 2020, 09:25
Poor service
Hi, I went in to Herbalife website to purchase their products and received a confirmation to my order on the 12.10.2020, I then called on the 19.10.2020 Dawn wing to check on my parcel and confirm to me the package was sent back to Herbalife on the same day I followup with Herbalife and the lady promised me she will make they resend my order until I called again on the 21.10.2020 and lady I spoke she verry to understand my frustration and made me to hold for 30min with no help to check my order until I run out of airtime. On the same day I sent emails to both of your service to assist nothing was done I don't if o will ever receive my order nor my refund to them.
Helpful (0)
Replies (1)0
Replies (1)
Herbalife South Africa's replyOfficial
23 Oct 2020, 16:47Dear Pauline,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply23 Oct 2020, 16:47
Official
Dear Pauline,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service