DH
Dee H

1 reviews | Active since Mar 2010

13 Oct 2016, 15:56

Poor Service

<p>I have been trying to reactivate my membership for nearly 2 weeks. I have completed the forms, paid the fee due and sent my proof of payment. Everytime I call to follow up - I am told to send the proof of payment and which I do and get no feedback what-so-ever! </p>

0
Replies (2)
Herbalife South Africa
Herbalife South Africa's reply13 Oct 2016, 16:59
Official

Thank you for bringing this under our attention. The complaint has been escalated for further investigation.

Hi Dee,

Feedback will be given to you shortly.

We trust that you remain a valued customer of Herbalife.

Kind Regards,

Herbalife Customer Service

Herbalife South Africa
Herbalife South Africa's reply18 Oct 2016, 10:56
Official

Good day Dee,

Herbalife International South Africa Member Services, has taken up this complaint and ensured it has been appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.

Your kind consideration to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com with your membership number, is called upon.

Kind Regards,

Herbalife Customer Service