aB
analise B
1 reviews | Active since Jan 2019
23 Jan 2019, 12:39
Poor service
good day I've collected my order at the warehouse at Walmer Heugh street on the 18 January 2019, and it's so interested last December 2018 same story happened again , only one computer works or the server is off network and it's impossible to print your invoice. For a company that's well know good established a lot of customer, why don't they upgrade the service get more consultants fast network service to wait for 40 till 45 minutes for your order unacceptable or some process that helps for good service.
thank you Analise Botha
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Replies (2)0
Replies (2)
Herbalife South Africa's replyOfficial
23 Jan 2019, 13:57 Good day Analise,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply23 Jan 2019, 13:57
Official
Good day Analise,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
We trust that you remain a valued customer of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's replyOfficial
23 Jan 2019, 17:07 Dear Analise,
Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is dealt with upon receiving your request via the Herbalife Nutrition Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is dealt with upon receiving your request via the Herbalife Nutrition Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply23 Jan 2019, 17:07
Official
Dear Analise,
Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is dealt with upon receiving your request via the Herbalife Nutrition Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife Nutrition International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
Your kind consideration as an Independent Herbalife Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
Herbalife Nutrition International South Africa will ensure your complaint is dealt with upon receiving your request via the Herbalife Nutrition Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Nutrition Customer Service