LM
Lerato M
1 reviews | Active since Dec 2019
23 Jun 2020, 10:56
Poor Customer service
Literally placed an order for 5 products on the 25th of May, today is the 23rd of June and I still haven't received my products. No communication whatsoever to let me know that there was a delay or that they are experiencing issues. Ive tired to call the call centre numerous times, its all been a waste of airtime. If I had known this would be my experience I wouldve never joined herbal life. To spend so much money on products then wait an month without receiving the products then spend money on airtime to call them only to be placed on hold till your airtime finishes is incredibly upsetting to say the least.
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Herbalife South Africa's replyOfficial
24 Jun 2020, 22:44Dear Lerato,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply24 Jun 2020, 22:44
Official
Dear Lerato,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service