1 reviews | Active since Nov 2016
PATHETIC service personified
<p>I have never written/given a bad review in my life, but geeez, trying to get help from someone from the herbalife team is like like trying to get water from a rock; IMPOSSIBLE! The company sell's nothing but dreams. Herbalife assigned a sponsor to me a year ago when I signed up to become a member, who according to them, is meant to guide and help me achieve my body goals... Nevermind him not doing any of this, my sponsor does not even know that I am a member signed under him... Jokes on me :-)... I then happened to discover that it is possible to change sponsors, however, I have been given the run around by the call centre for the past MONTH trying to get information regarding this process. Finally got through to someone who knows their job last week and they were able to advise as to the procedure for changing sponsors. I sent the forms through last week wednesday. I was told that the team will get back to me within 24-48 hours... It is now Monday... The joke stays on me.</p> <p>The above is not even HALF of my unpleasant Herbalife journey, not HALF of it.</p> <p>I am not looking for your repetitive and insincere "we're sorry for your inconvenience" response. All I am asking for is that my query be attended to as promised.</p>
Good day Nikita,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
We trust that you remain a valued customer of Herbalife.
Kind Regards,
Herbalife Customer Service
Good day Nikita,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
We trust that you remain a valued customer of Herbalife.
Kind Regards,
Herbalife Customer Service
Dear Nikita,
Herbalife International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
A new and improved way of handling our Member queries has been implemented. Create, update and check the status of your inquiries 24/7 by submitting your questions online via MyHerbalife.com.
Your kind consideration to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com with your membership number is called upon. Herbalife International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Customer Service
Dear Nikita,
Herbalife International South Africa will gladly take up this complaint by one of its Members and ensure it is appropriately addressed as per it’s Rules of Conduct pertaining to Member behaviour and escalation process that is not detrimental to the reputation or image of the Company, its products, Members, Trademarks, Trade names or goodwill.
A new and improved way of handling our Member queries has been implemented. Create, update and check the status of your inquiries 24/7 by submitting your questions online via MyHerbalife.com.
Your kind consideration to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com with your membership number is called upon. Herbalife International South Africa will ensure your complaint is logged via the Herbalife Complaint Management System in order to provide you with the necessary feedback and actions steps taken to resolve.
Kind Regards,
Herbalife Customer Service