RP
Roo P
1 reviews | Active since May 2018
24 Jul 2020, 12:35
PATHETIC CUSTOMER SERVICE
This is absolutely unacceptable. For more than a month @HerbalifeSouthAfrica cannot tell me where my order is? You cannot give me any information on my order or even give me a waybill number when I was promised every week that my order would arrive the following week. I have spoken to your consultants and nobody can help me. Next im going to the police and taking legal action because you have ****** from me by not giving me what I paid for. I am sick of your pathetic customer service. You have offered absolutely no help in tracking my parcel not even given me a waybill number and absolutely no coms about when I will receive my package.
Helpful (0)
Replies (2)0
Replies (2)
Herbalife South Africa's replyOfficial
24 Jul 2020, 16:01Dear Roo,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply24 Jul 2020, 16:01
Official
Dear Roo,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
RP
Roo P's updateReviewer Update
24 Jul 2020, 16:08THIS IS RUBISH, THIS IS THE REPLY YOU SEND TO LITERALLY EVERYONE WHO POSTS A COMPLAINT. WHAT KIND OF BULL CUSTOMER SERVICE IS THIS.
RP
Roo P's update24 Jul 2020, 16:08
Reviewer Update
THIS IS RUBISH, THIS IS THE REPLY YOU SEND TO LITERALLY EVERYONE WHO POSTS A COMPLAINT. WHAT KIND OF BULL CUSTOMER SERVICE IS THIS.