Over a month unattended query

Im new to herbalife and when i started , i was told that you recruit and whatever your recruits sell and their certain level of recruits sell you get paid 10% of what they purchased from warehouse. so i have recruited 2 this far and unfortunately Herbalife has not done their part towards me. SO on 15 October i reviewed my check and i realised that its not all payment according to what my downliner and her downliner has purchased IN SEPTEMBER. i alerted my sponsor who called herbalife immediately to check what is happening. she was transferred from pillar to post on a call. then they said they will come back to her. which they never did , she then asked me to call from my side i did and i was also told they are still investigating. they asked for proof we attached it and still no answer from herbalife. yesterday i called again they still dont have an answer its almost a month now. As if like that its not worse, now its the new month ,checks are out just not mine. if maybe i did not qualify on the first query, an answer to say you didnt qualify would have been appreciated not silence. Now i have another downliner who also made purchases in October, i was not given 10% of her purchases.

Kindly tell me ,how do i stay motivated in this business, how do i continue recruiting seeing that you are incapable of delivering on what is supposedly due to me. I joined this business because i work far from home, i wanted to go an extramile to make it work for me so that i can cut down on the travel. But if its hard for you to give me the 50cents that is due to me , how is it gonna be possible for you to give me 1rand when it happens that i make it. The whole month i have been polite and did not want to be too much, but if this is how you operate you are actually telling me that when i keep on recruiting and telling people that its their chance to make an income through you guys its a lie. im in between 9 to 5 and studies, and i wanted to make this business work for me but clearly i will be putting myself under pressure for Herbalife to keep silent to my queries. I rather have a negative feedback than no feedback at all. I was advised that resolving of queries turnarount time is 48 hours. How many 48 hours has passed since the 10 October?If i dont call herbalife they dont call me, is like they dont care

my member id no. Member ID: 46Y***

My sponsor ID 46Y***